This Privacy Policy explains how Evercrest collects, uses, stores, shares, and protects your
personal data when you visit our website, purchase a Program, participate in our trading
Programs, or communicate with us.
By using our website or services, you agree to this Privacy Policy.
1) WHAT DATA WE COLLECT
We collect personal data in the following categories:
1.1 Identity & Contact Data
- Full name
- Email address
- Phone number
- Country of residence
- Username / account identifiers
- Social handles (only if you provide them)
1.2 Account, Purchase & Billing Data
- Program purchased (challenge type, account size)
- Payment status, transaction references, invoices
- Billing address (if collected)
- Customer support history
Note: We do
not store full card details. Payments are processed by third-party
payment providers.
1.3 Trading & Platform Data (Simulated)
- Trades, positions, timestamps
- Account balance/equity history
- Drawdown, max loss, profit target progress
- Trading days and activity metrics (e.g., 0.5% daily activity requirement)
- Rule pass/fail status and breach details
- Technical logs tied to the trading platform
1.4 Verification Data (KYC) – If Required
If we require verification for payouts, anti-fraud, or compliance, we may request:
- Government ID (passport / ID card / driving licence)
- Selfie / liveness check (where applicable)
- Proof of address
- Payment method verification
- Date of birth (where applicable)
Verification may be processed by third-party verification providers.
1.5 Technical & Usage Data (Website)
- IP address
- Device type, browser type
- Pages visited, clicks, session data
- Cookies and tracking identifiers
- Approximate location (city/country level)
1.6 Communications
- Emails, chat messages, and support tickets
- Social messages where you contact us
- Webinar registrations and attendance (if applicable)
2) HOW WE USE YOUR DATA (PURPOSES)
We use personal data for the following purposes:
2.1 Providing Services & Account Access
- Create and manage your account
- Deliver access to your Program and platform credentials
- Provide customer support
2.2 Operating the Programs (Rules & Compliance)
- Track challenge progress (profit targets, trading days, rule compliance)
- Enforce Daily Drawdown and Max Loss rules
- Investigate prohibited conduct or abuse
- Determine pass/fail outcomes for each stage
2.3 Payout Processing
- Confirm eligibility for profit split payouts
- Conduct verification checks where required
- Prevent fraud and chargeback abuse
- Issue payments via payout providers
2.4 Improving Our Website & Programs
- Analyze usage to improve platform experience
- Fix technical issues and bugs
- Improve rules clarity and user experience
2.5 Marketing & Updates (Where Permitted)
- Send service updates (e.g., account info, rule updates)
- Send marketing emails (news, offers, launches) where you have opted in or where
legally allowed
- Provide webinar/event reminders where relevant
You can opt out of marketing at any time.
2.6 Protecting Our Business & Community
- Detect fraud, abuse, and account circumvention
- Enforce our Terms, Trader Agreement, and ban policy
- Protect Evercrest’s reputation and community from harmful content (including
defamation/disparagement issues)
3) LEGAL BASIS (WHY WE ARE ALLOWED TO PROCESS
DATA)
We process your personal data where:
- Contract necessity: to provide access to Programs you purchase and to operate the
Trader Agreement
- Legitimate interests: to protect our services, prevent fraud, enforce rules, improve
products, and maintain platform integrity
- Compliance with law: where required by applicable laws or lawful requests
- Consent: where you have opted in (e.g., marketing communications)
4) WHO WE SHARE YOUR DATA WITH
We may share your data with trusted third parties only where necessary, including:
4.1 Service Providers
- Trading platform providers / technology providers
- Website hosting providers
- Customer support platforms (Intercom)
- Email/SMS providers
4.2 Payment & Payout Providers
- Payment processors (card payments, alternative payments)
- Payout providers (bank transfer, e-wallet providers)
4.3 Verification Providers (KYC)
If verification is required, we may share the minimum necessary data with third-party
KYC/verification providers.
4.4 Analytics & Tracking
- Website analytics tools (traffic measurement, performance)
4.5 Legal & Compliance
We may share data:
- to comply with legal obligations
- to respond to lawful requests
- to enforce our terms
- to protect Evercrest and users from fraud or misuse
We do not sell your personal data.
5) INTERNATIONAL DATA TRANSFERS
Evercrest may store or process data in the UAE and other countries where our providers
operate. Where data is transferred internationally, we take reasonable measures to ensure it is
protected through contractual safeguards and security standards.
6) DATA RETENTION (HOW LONG WE KEEP DATA)
We keep personal data only as long as necessary for:
- providing the service
- operating the Programs and enforcing rules
- legal and accounting obligations
- preventing fraud and abuse
Typical retention periods:
- account and transaction records: 5 years
- support and communications: 3 years
- platform trading data: duration of account + 2 years
7) SECURITY
We use reasonable administrative, technical, and physical security measures to protect your
data, including access controls and encryption where appropriate. No system is 100% secure,
but we take protection seriously.
8) YOUR RIGHTS
Depending on your location and applicable laws, you may have rights to:
- access your personal data
- correct inaccurate data
- request deletion (where permitted)
- object to processing (in certain cases)
- withdraw marketing consent
- request a copy of your data
To exercise rights, contact us at
9) COOKIES
We use cookies and similar technologies to:
- keep the website functioning
- remember preferences
- measure performance and analytics
- support marketing where enabled
You can manage cookies through your browser settings.
(Recommended: publish a separate Cookie Policy for full detail.)
10) MARKETING PREFERENCES
You can unsubscribe from marketing at any time by:
- using the “unsubscribe” link in emails, or
- contacting us at support@evercrestfunding.com
Service messages relating to your account (important notices, program updates) may still be
sent.
11) CHILDREN
Our services are not intended for individuals under 18. If you believe a child has provided us
data, contact us for deletion.
12) CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The “Last Updated” date will change.
Continued use of our services means you accept the updated policy.
